Man and Van Notting Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Notting Hill provides man and van and removal services to private and business customers within the United Kingdom. By booking a service, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the person, firm or company requesting or paying for the services.

Services means any man and van, removal, transport, loading, unloading, packing, or related services provided by Man and Van Notting Hill.

Vehicle means any van or vehicle used to carry out the services.

Goods means the items, property or effects that are to be moved, transported, packed, or otherwise handled by us.

Contract means the agreement between the Customer and Man and Van Notting Hill incorporating these Terms and Conditions.

2. Scope of Services

Man and Van Notting Hill provides local and longer-distance man and van and removal services within the UK. Services may include loading, unloading, transport of goods, limited packing or unpacking assistance and associated labour as agreed at the time of booking.

We do not provide specialist removal services such as the dismantling or reassembly of complex fixtures, removal of permanent fittings, or handling of items requiring specialist equipment, unless explicitly agreed in writing prior to the booking.

The Customer is responsible for ensuring that the services booked are appropriate for the type and volume of goods to be transported, including any access restrictions at collection and delivery addresses.

3. Booking Process

All bookings are subject to availability and are only confirmed when we have provided written or verbal confirmation of the booking details, including date, time, estimated duration, vehicle size and number of operatives.

At the time of booking you must provide accurate information, including:

Full collection and delivery addresses.

Details of parking, access restrictions, floor level and whether a lift is available.

Approximate inventory or description of the goods to be moved.

Any particularly heavy, fragile, bulky or valuable items.

Any special timing requirements.

If the information you provide is incomplete or inaccurate, we reserve the right to adjust the price, alter the service, or cancel the booking with reasonable notice.

We may request a deposit or pre-authorisation payment to secure the booking. Where a deposit is required, the booking is not confirmed until that deposit has been received and acknowledged by us.

4. Customer Responsibilities

The Customer is responsible for:

Ensuring that goods are properly packed, secured and ready for transport, unless packing services have been specifically agreed.

Ensuring that all goods loaded into the vehicle are intended to be moved and that nothing required is left behind.

Providing or arranging suitable parking at both collection and delivery addresses, and paying any parking or access charges incurred.

Obtaining any permits, permissions or authorisations required for loading or unloading at the premises.

Being present, or arranging for an authorised representative to be present, at collection and delivery locations to supervise, direct the placement of goods and sign job sheets or delivery notes.

Ensuring that stairways, corridors, lifts and entrances are safe, clear and suitable for the removal of the goods.

Complying with all applicable laws, regulations and building rules relating to the premises and the goods.

5. Access and Parking

You must inform us in advance of any difficulties that may affect access for the vehicle or the movement of goods, including narrow streets, height restrictions, restricted zones, parking limitations, internal access limitations or the need for hoists or special equipment.

If suitable parking is not available on arrival, we may need to park at a distance and additional walking or carrying time may be charged. Any parking fines, congestion charges or related costs that arise directly from the performance of the services may be added to your final invoice, where these are not due to our fault.

Where access is significantly more difficult than described at booking, we reserve the right to adjust the price to reflect the additional time and labour required or, in extreme cases, to refuse to move particular items that cannot be safely handled.

6. Quotation and Pricing

Prices may be provided as fixed quotations or based on hourly rates, depending on the nature and scope of the job. Any quotation is based on the information provided by the Customer and is subject to revision if that information is inaccurate or incomplete.

Unless expressly stated otherwise, prices do not include tolls, parking charges, congestion charges, ferry charges, customs or import duties, or any other third-party fees. Such costs will be payable by the Customer in addition to the quoted price.

We reserve the right to charge additional fees where:

The job takes longer than anticipated due to inaccurate information or delays beyond our control.

Additional items are added that were not included in the original booking.

Additional labour or trips are required.

Access is materially more difficult than disclosed at the time of booking.

7. Payments

Unless otherwise agreed, payment is due on completion of the job on the same day. We may accept cash, card payments or other methods as notified to you at the time of booking.

For larger jobs or longer-distance moves, we may require part or full payment in advance. Any deposit paid will be deducted from the final balance due.

If payment is not made when due, we reserve the right to:

Charge interest on overdue amounts at the statutory rate and recover reasonable costs incurred in collecting late payments.

Retain goods in our possession and place them in storage at your cost until all sums due have been paid in full.

Refuse to undertake or complete further services for you until all outstanding amounts are settled.

8. Cancellations and Changes

You may cancel or amend your booking subject to the following terms.

If you cancel with at least 48 hours notice before the scheduled start time, any deposit paid may be refundable or transferable at our discretion, less any reasonable administrative costs.

If you cancel with less than 48 hours but more than 24 hours notice, we reserve the right to retain part of the deposit or charge a cancellation fee up to a reasonable proportion of the estimated job value.

If you cancel with less than 24 hours notice, fail to be present at the agreed time and place, or otherwise prevent us from carrying out the services, we may charge up to the full quoted amount to cover our costs and lost opportunity.

If you wish to change the date, time or scope of the services, we will try to accommodate your request but cannot guarantee availability. Changes may result in a revised quotation or adjustment of the price.

We reserve the right to cancel or reschedule a booking due to events beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, safety concerns or legal restrictions. In such cases, our liability will be limited to refunding any deposit or advance payment paid for the affected booking, and we will not be liable for consequential losses.

9. Goods Not Accepted for Transport

Unless expressly agreed in writing, we do not accept for transport:

Hazardous, dangerous, illegal or explosive items, including gas cylinders, fuels, chemicals, fireworks or firearms.

Perishable goods or items requiring controlled temperatures.

Cash, jewellery, watches, precious metals, stones or similar high-value items.

Important documents such as passports, deeds, securities, bonds or financial instruments.

Animals, plants or other living organisms.

If such items are included in the goods without our knowledge, they will be moved entirely at your own risk, and we will not be responsible for any loss, damage or legal consequences arising from their transport.

10. Waste, Disposal and Regulations

Man and Van Notting Hill is not a waste disposal operator and does not remove or transport waste unless this has been agreed in advance in accordance with applicable waste regulations.

Where we agree to remove items for disposal, the Customer confirms that they are the owner of the items or have the right to dispose of them. Items will be taken only to appropriate facilities or recycling points as required by law.

We will not carry controlled waste, hazardous waste or any items that would require specific waste carrier licensing or special handling, unless expressly agreed and legally compliant.

The Customer is responsible for ensuring that any items presented to us for disposal are lawful to dispose of and free from contamination. We reserve the right to refuse to remove any items that we reasonably believe may breach waste regulations or pose health, safety or environmental risks.

11. Liability for Loss or Damage

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is limited as set out below.

We will not be liable for any loss or damage arising from:

Faulty or inadequate packing by you or a third party.

Normal wear and tear, gradual deterioration, or pre-existing defects in the goods.

Fragile items not properly protected, boxed or labelled as fragile.

Electrical or mechanical derangement of appliances or equipment where there is no external damage.

Damage to goods where we have been instructed to carry out tasks against our advice or where safe handling is not reasonably possible.

Loss or damage arising from circumstances beyond our reasonable control, including accidents, theft, fire, flood, severe weather or road conditions.

Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, will not exceed a reasonable and proportionate amount, taking into account the size of the job and the price paid for the services. We may, at our discretion, repair or replace damaged items or offer a reasonable contribution towards repair or replacement.

You are advised to arrange appropriate insurance for your goods during transit and handling. We do not provide comprehensive insurance for all risks unless expressly confirmed in writing.

12. Damage to Property or Premises

We will take reasonable care to avoid damage to walls, floors, doors and other property while carrying out the services. However, the Customer acknowledges that minor marks or scuffs can occur in the normal course of moving large or heavy items, particularly in tight spaces.

We will not be liable for damage to property or premises where:

Items are too large to be moved safely through standard doorways, stairwells or corridors but the Customer requests that we proceed.

Existing structural weaknesses, defects or poor condition contribute to the damage.

We have followed the Customer's instructions against our advice.

Any damage to property or premises must be reported to us in writing as soon as reasonably possible and in any event within a reasonable period after completion of the services. We may request evidence such as photographs and may inspect the damage before any repair or settlement is agreed.

13. Timeframes and Delays

Any arrival times, journey durations or completion times are estimates only and are not guaranteed unless expressly agreed as essential in writing. While we will use reasonable efforts to meet agreed timings, we are not liable for delays caused by traffic, road closures, accidents, weather conditions, breakdowns, or other events beyond our control.

The Customer is responsible for ensuring that keys, access codes and necessary permissions are available at the agreed times. Waiting time caused by lack of access or your delay may be chargeable at our standard hourly rates.

14. Complaints

If you are dissatisfied with any aspect of the services, you should inform the driver or team on the day so that we have an opportunity to address the issue immediately where possible.

Any formal complaint should be submitted to us in writing within a reasonable time after the services have been completed, providing full details of the issue and any supporting evidence. We will review your complaint and respond within a reasonable timeframe. We may request additional information in order to investigate the matter properly.

15. Data Protection and Privacy

We will use your personal information solely for the purpose of administering your booking, providing the services, processing payments, handling enquiries and, where permitted, sending relevant service communications.

Your information will be kept secure and will not be sold to third parties. We may share necessary details with our staff, subcontractors and service providers only to the extent required to perform the contract or as required by law.

16. Subcontracting

We reserve the right to use vetted subcontractors or partner companies to carry out all or part of the services. Where we do so, these Terms and Conditions will still apply and we will remain responsible for the proper performance of the contract.

17. Limitation of Liability

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

Subject to the above, we shall not be liable for any indirect, consequential, or economic losses, including loss of profits, loss of business, loss of opportunity or loss of enjoyment arising from or in connection with the services.

18. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

You and Man and Van Notting Hill agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the services provided.

19. General Provisions

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, that provision shall be deemed deleted, but this shall not affect the validity and enforceability of the remaining provisions.

No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

These Terms and Conditions, together with the booking details we confirm to you, constitute the entire agreement between you and Man and Van Notting Hill in relation to the services and supersede any prior discussions, understandings or agreements.

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your contract with us.