Man And Van Notting Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Notting Hill provides removal, delivery, transport, and related support services to customers in the UK. By making a booking, the customer agrees to these terms, which are designed to create a clear, fair, and practical agreement for both parties. References to “we”, “us”, and “our” mean the service provider, while “you” and “your” mean the customer, sender, receiver, or any authorised representative acting on the customer’s behalf.

Our services may include single-item moves, small relocations, furniture transport, collection and delivery, and other man and van services in Notting Hill or elsewhere in the UK, depending on availability and the scope agreed at the time of booking. These terms apply whether the job is booked online, by phone, by email, or through any other accepted method. They should be read together with any written quotation, booking confirmation, or job notes issued before the service begins.

We aim to keep the process straightforward, but certain matters must be clearly understood in advance. The customer is responsible for providing accurate information about the items, access conditions, dates, and any special requirements. If the facts supplied are incomplete or incorrect, the final service may be affected, and additional charges may apply. Nothing in these terms affects your statutory rights as a consumer under UK law.

1. Booking Process

To arrange a booking, you must provide sufficient details for us to assess the work. This includes the collection and delivery locations, preferred date and time, type and approximate volume of items, access details, parking or loading restrictions, and whether assistance with lifting, dismantling, or packing is required. A quotation may be based on the information you provide, and our Notting Hill man and van team may amend that quotation if the actual job differs from the description supplied.

A booking is only confirmed once we have accepted the job and, where required, received any deposit or advance payment. Until confirmation is issued, any estimate remains provisional and subject to availability. We reserve the right to decline a booking if the job is unsafe, unlawful, outside our operational scope, or likely to require equipment, staffing, or timing beyond what was originally agreed.

If you request changes after confirmation, we may review the new requirements and revise the booking, price, or vehicle size accordingly. This may include changes to dates, collection points, floors, access, waiting time, or volume of goods. A revised quote may be issued where necessary, and we are not obliged to proceed on the original terms if the scope of work has changed materially.

Customer obligations before the move

You must ensure that all items are ready for collection at the agreed time unless we have expressly agreed to help with preparation. You should also make sure that any fragile, valuable, restricted, or prohibited items are identified before the service begins. If you require special handling for antiques, glass, artwork, electronics, plants, or heavy furniture, this must be disclosed in advance so that appropriate precautions can be taken.

2. Payments and Charges

Our charges may be calculated by fixed quotation, hourly rate, minimum charge, or a combination of these methods, depending on the service agreed. Prices may also reflect travel time, vehicle size, labour requirements, waiting time, parking costs, congestion or access issues, and any additional services requested. Unless stated otherwise, all quoted amounts are exclusive of VAT where VAT is applicable.

Payment must be made in the manner and by the deadline set out in the booking confirmation or invoice. We may accept bank transfer, card payment, cash, or another approved method, but the availability of any payment option is at our discretion. If payment is due on completion, it must be made immediately when the job ends, unless we have agreed a different arrangement in writing.

Where a deposit is requested, it is usually used to secure the booking and cover administrative or scheduling costs. Deposits may be non-refundable unless cancellation rights under consumer law apply or unless we agree otherwise in writing. Any unpaid balance may be charged after the service if additional work, waiting time, or disbursements become necessary and have been properly documented.

We may charge extra for circumstances outside our reasonable control, including but not limited to inaccessible properties, limited parking, missed collection or delivery windows caused by the customer, excessive waiting, unexpected stairs, no lift access, or the need to carry items further than reasonably anticipated. In the event of a dispute about charges, the customer must pay any undisputed amount on time while the matter is investigated.

Late payment and recovery

If payment is overdue, we may suspend further work, retain goods to the extent permitted by law, and recover reasonable costs incurred in pursuing the debt. Interest and late payment charges may be applied where lawful and where they have been disclosed in advance. Any collection or legal costs reasonably incurred in recovering outstanding sums may also be added to the amount due.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving notice as early as possible. The amount of any refund or cancellation charge will depend on the timing of the cancellation, whether resources have already been allocated, and whether third-party costs have been incurred. Cancellations made shortly before the scheduled start time may be subject to a charge that reflects lost time and reserved capacity.

If you need to reschedule, we will try to accommodate a new date, subject to availability. However, a rescheduled booking may be treated as a cancellation and rebooking if the original slot cannot be reused. Any prepayment may be transferred to the new date at our discretion, provided the change is requested within a reasonable timeframe and the service can still be delivered safely and efficiently.

We may cancel or postpone a job if circumstances make it impossible or unsafe to proceed. This may include severe weather, traffic disruption, vehicle breakdown, staff illness, civil emergency, police restriction, or any event beyond our reasonable control. In such cases, we will aim to offer an alternative time or refund any amount paid for services not yet performed, but we will not be liable for indirect losses arising from the cancellation.

If you are not present at the agreed time, or if access is refused, delayed, or substantially restricted through no fault of ours, we may treat the booking as cancelled by you and charge for wasted attendance, waiting, or any costs already incurred. The customer should ensure that the property is accessible, any required keys or codes are available, and any parking arrangements are in place before the service begins.

4. Liability, Risk, and Insurance

We will carry out the service with reasonable care and skill. However, our liability is limited to loss or damage directly caused by our negligence or breach of contract. We are not responsible for losses arising from pre-existing defects, poor packing by the customer, unavoidable movement of items during transit, or events outside our control. This applies to the extent permitted by applicable UK law.

The customer remains responsible for ensuring that items are properly packed and suitable for transport unless we have expressly agreed to pack them. Fragile goods, dismantled furniture, loose fittings, glass surfaces, and electronic equipment should be prepared appropriately. If you ask us to handle items that are already damaged, unstable, or inadequately packed, we may refuse or proceed only at your risk after warning you.

Any claim for damage, missing items, or delay must be reported as soon as reasonably possible and no later than a reasonable period after delivery. The customer must provide evidence of the alleged loss or damage, including photographs, purchase details, or other supporting information if available. We may inspect the items, packaging, and delivery circumstances before accepting any liability.

Excluded losses

We will not be liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, reputational loss, or inconvenience, except where such exclusion is not permitted by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

5. Goods, Packing, and Customer Responsibilities

The customer is responsible for declaring what is being moved and ensuring that the goods are lawful to transport. Items must not include anything dangerous, prohibited, or illegal. We may inspect or question the contents of boxes, bags, or containers where necessary to confirm compliance with these terms and with applicable law. If we suspect that an item is unsafe or unlawful, we may refuse to carry it.

Unless otherwise agreed, the customer must remove valuables such as cash, jewellery, passports, keys, and confidential documents before the service begins. We do not accept responsibility for personal items left inside furniture, appliances, or containers unless we have expressly agreed to check them. Customers should also disconnect appliances, secure loose parts, and make sure any plumbing or electrical connections are handled by a qualified person where required.

If we assist with dismantling, reassembly, or placement of items, we will do so using reasonable care, but we are not liable for hidden faults, incorrect fittings, structural weaknesses, or damage caused by unsuitable instructions or poor condition of the item. Any furniture assembled from flat-pack components should be checked by the customer after the job is complete, and any issue should be raised promptly.

Where the service involves stairs, lifts, tight entrances, or shared premises, the customer must ensure that access is permitted and that any building rules are followed. We may stop work if continuing would place staff, the public, or the goods at risk. Additional labour may be required if items need to be carried manually where trolleys or other equipment cannot be used.

6. Waste Regulations and Prohibited Disposal

When our service includes removal of unwanted items or disposal-related assistance, the customer must clearly state what is to be taken away and whether it should be treated as reusable goods, general waste, or bulky rubbish. We only handle waste in accordance with applicable UK waste regulations and any relevant licensing or carrier obligations. The customer must not ask us to dispose of hazardous, clinical, chemical, or otherwise controlled waste unless this has been expressly agreed and lawfully arranged.

Waste transfer, transport, and disposal may require correct classification, segregation, and handling. The customer must not conceal restricted materials among household goods or present items for disposal that we have not agreed to carry. If we are required to comply with waste transfer documentation, the customer may need to provide accurate descriptions of the items and confirm that they are authorised for removal.

We may refuse to transport or dispose of tyres, asbestos, paint, solvents, oils, gas cylinders, batteries, fridges with refrigerants, sharps, electrical waste requiring specialist treatment, or any other material that is prohibited, regulated, or unsafe. If such items are discovered after loading has begun, we may remove them from the vehicle, cancel the waste element of the job, or adjust the booking and charges accordingly.

Environmentally responsible handling

Where practical, we may separate reusable or recyclable items from general waste, but this does not create a duty to sort or process waste beyond the agreed service. Unless specifically stated, we do not act as a licensed waste management contractor. The customer remains responsible for ensuring that any goods handed over for disposal are lawful to remove and that any required permissions or declarations are provided accurately.

7. Force Majeure and Service Suspension

We are not liable for failure or delay in performing our obligations if the failure is caused by events beyond our reasonable control, including extreme weather, fire, flood, accident, transport disruption, labour disputes, public authority action, or widespread utility failure. If such an event occurs, the affected obligations will be suspended for the duration of the event, and we will take reasonable steps to resume the service as soon as practicable.

We may also suspend or terminate the service if the customer acts abusively, makes unreasonable demands, withholds material information, or creates an unsafe working environment. Staff welfare and operational safety are essential, and we reserve the right to leave the premises if continuing would be unreasonable or unsafe. In such cases, charges may still apply for time already spent and costs already incurred.

Any estimate of arrival time is approximate unless expressly guaranteed in writing. Traffic, parking, prior jobs, access issues, and weather can all affect timing. We will make reasonable efforts to keep you informed of material delays, but we do not promise to meet a fixed arrival time unless that has been specifically agreed and recorded in the booking confirmation.

8. Governing Law and General Provisions

These terms and any dispute or claim arising from them are governed by the law of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where consumer law gives you the right to bring proceedings in another competent court. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

We may update these terms from time to time to reflect operational changes, legal requirements, or improvements to our service. The version in force at the time of your booking will usually apply to that booking unless a change in law requires immediate amendment. No variation is effective unless agreed by us in writing or clearly included in the booking confirmation.

By using our UK service, you confirm that you have read, understood, and accepted these Terms and Conditions. If any term is unclear, the customer should request clarification before the booking is confirmed. These terms are intended to support a reliable, lawful, and professional man and van Notting Hill service while protecting the rights and responsibilities of both parties.